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Frequently Asked Questions
Quick answers to the questions Village staff hear most often.
Can't find what you're looking for? Contact us — we're happy to help.
How do I start or stop utility service?
Visit Village Hall or call 847-428-2861 at least one business day before you need service to begin or end. There is no fee to start residential service.
How do I pay my utility bill?
Pay online at the BSA payment portal, by mail to Village Hall, in the drop box at Village Hall, or by enrolling in auto-pay using the Auto-Pay Enrollment Form.
When is my garbage day?
Garbage and recycling are collected weekly on a day determined by your address. Holidays may delay pickup by one day. See the 2026 Garbage & Recycling Calendar for your schedule.
Do I need a permit?
Most exterior improvements — fences, decks, sheds, pools, driveway work — require a permit. Interior work involving electrical, plumbing, or structural changes also requires a permit. Contact Community Development if you are not sure.
How do I report tall grass or property maintenance issues?
Submit a Report a Concern through the Contact page or call Village Hall. Code Enforcement will inspect and follow up with the property owner.
How do I request public records?
Submit a FOIA request to the Village Clerk by email, mail, fax, or in person. The Village will respond within five business days.
How do I rent a park shelter?
Complete a Park Rental Application and submit it with the rental fee at least two weeks before your event.
How do I pay a Village ordinance citation?
Citations may be paid in person at Village Hall or by mail. Court information is included on the citation.